Shipping policy

We want ordering from KC Ventures to be simple and predictable. This page explains how we process and ship your order.

Processing Times

  • In-stock & standard items: ship within 1–3 business days.
  • Made-to-order / 3D-printed items: typically 2–5 business days to produce before shipment.

Transit Times & Carriers

  • Domestic (US): usually 5–10 business days depending on service and destination.
  • International: usually 10–20 business days plus any customs clearance.
  • Actual delivery speed depends on the carrier once the package is in transit.

Rates, Tracking & Updates

  • Shipping rates are calculated at checkout by carrier, weight, and destination.
  • You’ll receive a tracking email when your order ships. Please allow up to 72 hours for tracking to update after label creation.

Customs, Duties & Taxes (International)

Buyers are responsible for any import duties, taxes, and fees charged by their country’s customs authority.

Address Issues & Undeliverable Packages

  • Please confirm your shipping address during checkout—orders shipped to an incorrect address provided at checkout are not eligible for replacement or refund.
  • Packages returned to us as undeliverable can be re-shipped to an updated address; additional postage may apply.

Lost, Delayed, or Damaged in Transit

  • If your package appears delayed, check the tracking first—most delays resolve within a few days.
  • If a package shows Delivered but you can’t locate it:
    • Wait 24 hours; carriers sometimes pre-scan.
    • Check with neighbors/household and look for alternate delivery spots.
    • Contact the carrier with your tracking number.
  • If your item arrives damaged, email photos of the packaging and item within 7 days so we can help with a replacement or refund.

Questions?

We’re here to help! Contact us with your order number and we’ll respond promptly.